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The paper discusses the results of a survey about the actual situation of ICT and its implications in the Italian E-government scenario. The investigation is part of a larger research effort promoting and evaluating holistic approaches for Local Public Administrations. The research focus is about the mutual dependencies between normative aspects and ICT solutions, evaluated on small and medium Municipalities...
Unnoticed for quite some time, electronic Government (e-Government, e-Gov) projects have only recently been observed to induce changes to government business processes. So far, the strategic approaches and objectives pursued in such projects have not been studied. In the private sector, business process change (BPC), in turn, has been widely practiced and researched. In this exploratory study, the...
In a report recently completed for the European Commission on the reorganisation of government back-offices, eight major strategy options currently being pursued within the most advanced European eGovernment initiatives are identified and analysed as representing successful approaches in applying ICT to government. A clear and direct relationship was found between the benefits derived from digitising...
Considerable hype often surrounds the potential of the Internet and the World Wide Web. This hype extends to governmental use of the web for the delivery of information and services electronically 24 hours per day/seven days per week (a.k.a., electronic or e-government). For example, Fountain (2001) argues that use of the web will literally transform government, especially by integrating governmental...
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